Terms & Privacy Policy

At Volark, protecting your personal information is a top priority. We are committed to respecting your privacy and handling your data with transparency and care. This privacy statement explains how we collect, use, and protect your personal information when you interact with our website, mobile app, or services.

1. Our Commitment to Your Privacy

Volark Tiles values your trust. When you place an order, request a quote, or contact us, any information you provide is used solely to serve you better. We never misuse or sell your personal data. You don’t need to register, log in, or create an account to use our website—our services are accessible without requiring personal credentials.

2. What Information We Collect

We collect personal data in the following ways:

• Website Communications: When you reach out through the “Contact Us” page or place an order, we may collect your name, email address, phone number, and shipping details. For purchases, we might also require payment details such as billing and shipping addresses.
• App Communications: If you use our app and contact us through it, we collect similar information as mentioned above.
• Visitor Management: If you visit our UAE headquarters, we may collect basic identification details for security and record keeping.
• Product/Service Requests: When you inquire or order any product or service, we collect only the data needed to fulfill your request.
• Automatic Technologies: We collect technical data like your device type, browser, IP address, and browsing activity through cookies and server logs.

The information we collect may include:

• Your name and contact information (email, phone, address)
• Location and language preferences
• Job title or company info (where applicable)
• Transaction history with us
• Payment details (when applicable)

3. Why We Use Your Information

Your data is processed for legitimate business purposes, which include:

• Processing your orders and delivering services
• Responding to your questions and support requests
• Informing you about changes to our services
• Issuing safety updates or product notifications
• Understanding how you use our website to improve it
• Sharing similar products or services we believe may interest you

4. Marketing Preferences

We may occasionally reach out to share products or services similar to what you’ve already shown interest in. This could be through Volark, our affiliated companies, or trusted partners. You can opt out anytime by:

• Clicking the unsubscribe link in our emails
• Contacting us through the “Contact Us” page on our website or app

We will still contact you for non-promotional reasons, such as safety updates or legal notifications.

5. Use of Cookies

Cookies are small files stored on your device to help websites remember your preferences and improve your user experience.

• Strictly Necessary Cookies: Required for basic website functionality.
• Performance Cookies: Help us understand how users navigate our site.
• Targeting/Advertising Cookies: Tailor ads based on your browsing habits.

We use both first-party and third-party cookies, including session cookies (temporary) and persistent cookies (remain until deleted). You can manage your cookie preferences in your browser settings at any time. Please note that our mobile app does not use cookies.

6. External Website Links

Our site may contain links to other websites, including social media and other Volark brand pages. Once you leave our site, the privacy practices of those external sites apply. We recommend reviewing their privacy policies separately.

7. Sharing Your Information

We may share your data with:

• Other entities within the Volark Group
• Selected marketing partners (only if you participate in promotions or surveys)
• Prospective business buyers in case of mergers or sales
• Service providers who help us deliver our services (under strict confidentiality agreements)
• Legal authorities when required by law or regulation

In all cases, we ensure that your data is handled securely and only for the intended purposes.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• Fulfilling your requests and service agreements
• Meeting legal, tax, or regulatory obligations

We assess the nature and sensitivity of the data, legal requirements, and potential risks before determining retention periods.

9. How We Keep Your Data Safe

We implement robust security measures—both technical and organizational—to safeguard your personal information from unauthorized access, alteration, or loss. However, please be aware that no data transmission over the internet is ever completely secure. Any information you share with us online is at your own risk.

10. How to Contact Us

If you have questions, concerns, or requests regarding your personal data, please reach out through the “Contact Us” page on our website or app. We are committed to addressing your concerns promptly and respectfully.